You are prompted to log on unexpectedly when you try to create a new record from a lookup form in Microsoft Dynamics CRM 4.0

Article translations Article translations
Article ID: 2385412 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Assume that you log on to the Microsoft Dynamics CRM 4.0 Web client on a computer on which you run some instances of Windows Internet Explorer. When you try to create a new record from a lookup form, you are prompted to log on the Microsoft Dynamics CRM 4.0 Web client again unexpectedly. This problem occurs when you run any of the following versions of Internet Explorer:
  • Internet Explorer 6 
  • Internet Explorer 7
  • Internet Explorer 8, if the value of the following registry entry is set to zero: 
    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\TabProcGrowth

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949256 Microsoft Dynamics CRM 4.0 updates and hotfixes


Note This problem was originally fixed in Update Rollup 13 for Microsoft Dynamics CRM 4.0.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2267499 Update Rollup 13 for Microsoft Dynamics CRM 4.0 is available

To enable this hotfix on the computer that is running Microsoft Dynamics CRM 4.0, follow these steps:
  1. Under the
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM\
    registry subkey on the Microsoft Dynamics CRM server, add the following DWORD registry entry:
    ChangeWindowOpener
  2. Set the value of the registry entry that you just added to 1.
To enable this hotfix on a computer that is running Microsoft Dynamics CRM for Microsoft Office Outlook, follow these steps:
  1. Under the
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient\
    registry subkey on the Microsoft Dynamics CRM client for Outlook, add the following DWORD registry entry :
    ChangeWindowOpener
  2. Set the value of the registry entry that you just added to 1.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Properties

Article ID: 2385412 - Last Review: September 23, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbexpertiseinter kbmbsmigrate kbsurveynew KB2385412

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com