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Office Professional Plus enters Reduced Functionality Mode (RFM)
Article ID: 2390460 - View products that this article applies to.
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When you open a Microsoft Office Professional Plus program, you receive a warning message that the Office program has entered or may enter Reduced Functionality Mode (RFM). This happens when Office Professional Plus becomes expired and unlicensed.
This issue occurs when one or more of the following conditions are true:
To resolve this issue, use one or more of the following methods, as necessary.
Method 1: If the computer is not provisioned or was removed from the subscription account
The subscription account administrator must create a user ID and password by using the Office 365 portal. Then, the administrator must reset Office Professional Plus by running the OSAUI.exe /F command and by then entering the user ID and password that was created by the subscription account administrator. To reset Office Professional Plus, follow these steps:
As soon as the Office Subscription Agent (OSA) is notified that a user is deprovisioned, it stops maintaining the license state and stops polling Office Subscription Services (OSS). Therefore, OSA does not detect whether a user is reprovisioned.
After a user is reprovisioned, run the OSAUI.exe /K command to kick-start OSA. Wait several minutes, when you are prompted, enter the user ID and password, and then start an Office program, such as Microsoft Word.
Method 3: Verify the system clock settings
Make sure that the system date, time, and time zone, and Daylight Saving Time setting are correct, and then run the OSAUI.exe /K command to reset Office Professional Plus. To do this, follow these steps:
Still need help? Go to the Office 365 Community
Article ID: 2390460 - Last Review: February 27, 2013 - Revision: 31.0