Problems activating Office for Mac 2011 trial version

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Article ID: 2390803 - View products that this article applies to.
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SYMPTOMS

When you try to activate an Office for Mac 2011 trial version, you receive one of the error messages that is described in the "Resolution" section.

Note Microsoft Technical Support Services does not provide support for configuring, troubleshooting, or activating Office for Mac 2011 trial versions. Support is available only from the online community. 

RESOLUTION

Issue 1: You receive one of the following error messages when you try to activate the trial version:
Online activation did not complete successfully because the activation server is temporarily unavailable. You can try to access the server again.

Online activation did not complete successfully because you are not connected to the Internet.
Make sure that you have an open Internet connection that is correctly configured. To do this, follow these steps:

  1. On the Apple menu, click System Preferences.
  2. On the View menu, click Network. "Status" should be set to "On" or "Connected."

    Note If you are using a wireless connection and the status is set to "Off," click the Turn Airport Off button.

Start a web browser, such as Safari, and visit a website such as www.msn.com or www.bing.com. If the site opens, again try activating the product. If the website does not open or if you continue to experience problems with online activation online, visit the following Microsoft web site for more information: 

http://www.mactopia.com
Note To resolve the problem with your Internet connection, contact your Internet service provider.

Issue 2: You receive the following error message when you try to activate the trial version:

Online activation did not complete successfully because this copy of Office for Mac trial has already been activated.

For help with this error, visit the following Microsoft website:

http://www.mactopia.com

Properties

Article ID: 2390803 - Last Review: August 29, 2011 - Revision: 5.1
APPLIES TO
  • Microsoft Office for Mac Home and Business 2011
Keywords: 
dftsdahomeportal KB2390803

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