Numéro d'article: 2390862 - Voir les produits auxquels s'applique cet article
AvertissementImportant This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.
After you install Microsoft Office for Mac Home and Business 2011 or Office for Mac Home and Student 2011, you try to enter the product key when you are prompted, and you receive the following error message:
The product key is not valid. Make sure that you entered the correct key. If the key doesn’t work, contact Microsoft Customer Service and Support.
Method 1: Verify that the correct product key is entered
Note Product keys differ, depending on the version of Office for Mac 2011. It is important to enter the correct product key that corresponds to the product that you have.
To make sure that you enter the correct product key, follow these steps:
Method 2: Troubleshoot the Operating System
To make sure that there is no problem with the Mac, with the Mac user profile, or with a previous installation of Office for Mac 2011, follow these steps:
Step 1: Check the hard disk drive name
Note When the hard disk drive name contains a space, characters such as a slash ( / ), or commas, the activation wizard may not start.
If the issue continues to occur, go to the next step.
Step 2: Remove the Office License file
Step 3: Check whether there is a firewall that is active on the system
Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
A firewall is a protective boundary that monitors and restricts information that travels between the computer and a network or between the computer and the Internet. This provides a line of defense against someone who might try to access the computer from outside without your permission. A firewall is designed to help protect your computer from attack by malicious users or by malicious software such as viruses that use unsolicited incoming network traffic to attack your computer.
The Office for Mac activation wizard may have problems connecting to the Activation server to validate your product key if you have antivirus software or a firewall program installed. For example, firewall programs that enable access or block access to the Internet on a per-program basis include programs such as MacAfee Personal Firewall, Norton, and so on.
To determine whether the problem is occurring because of antivirus software or a firewall, temporarily disable your antivirus or firewall software. Contact the program manufacturer to help you disable the program temporarily.
You can also open the firewall settings. To do this, follow these steps:
Important After you complete this procedure in step 3, make sure that you re-enable the firewall or the antivirus software. Failing to do this can expose your computer to attack by malicious users or by malicious software such as viruses.
If disabling your firewall did not help, go to the next step.
Step 4: Create a new user account
Sometimes, a user's specific information may be corrupted, and this can cause problems with activation. To determine whether this is the case, you can log on as a new user or create a new user account, and then test an application. For steps and instructions about how to create a new user account, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2439218)Testing your user account to troubleshoot Office for Mac applications
Step 5: Test in Safe Mode
You can use safe mode to troubleshoot the problem. For information about how to restart the computer in safe mode, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2398596)Perform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac
If the issue continues to occur, go to the next step.
Step 6: Use the "Repair Disk Permissions" option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or in later versions. To use the Repair Disk Permissions option, follow these steps:
If the problem continues to occur, go to the next step.
Step 7: Completely remove Office from your computer, and then reinstall
You must manually remove all files for Office for Mac on your computer. For information about how to remove Office for Mac from your computer, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2398768)How to completely remove Office for Mac 2011
If these steps do not resolve the issue, obtain a new product key. Go to Method 2.
Method 2: Obtain a replacement product keyFor more information about how to obtain a new product key, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2279109/ )Obtain a new product key for Office for Mac
Frequently Asked questions
Q1: Can I activate Outlook by using the Home and Student product key?
A1: No. If you have Office for Mac Home and Student 2011 installed, the product key that is included only activates Word, Excel, and PowerPoint. Outlook for Mac 2011 cannot be activated by using the Home and Student product key. You can run Outlook 2011 by clicking the Try free for 30 days option, or you can click Purchase a Product Key online to upgrade to Home and Business.
Q2: Do I have to activate Home and Student first before I enter the Home and Business product key?
A2: Yes. You must first activate Home and Student and then enter your Home and Business product key to upgrade.
For more information about how to upgrade to Office for Mac Home and Business 2011 version, click the following article number see the article in the Knowledge Base article:
(http://support.microsoft.com/kb/2393959)Upgrade Office for Mac Home and Student 2011 to Microsoft Office for Mac Home and Business 2011
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Numéro d'article: 2390862 - Dernière mise à jour: lundi 1 octobre 2012 - Version: 3.0
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