Article ID: 239243 - View products that this article applies to.
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When you change the header and footer margin settings in a Microsoft Works Word Processor document, and you then open the Word Processor document in Microsoft Word, the header and footer margin settings may revert to the default settings.
This behavior can occur if the Works Word Processor document is saved as a Rich Text Format (*.rtf) file, and the .rtf file is then opened in Word.
NOTE: If there is no text in the body of the document, the header and footer margins are retained.
To work around this behavior, change the header and footer margins in Word after you open the .rtf file. To do so, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 239243 - Last Review: October 21, 2013 - Revision: 1.0
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