Article ID: 2393943 - View products that this article applies to.
Consider the following scenario. A Lync user makes a call to a Lync Server Response Group agent who is listed on his or her Lync contact list. However, the Lync Server Response Group agent does not receive the call as expected.
This issue occurs if one or more of the following conditions are true:
To resolve this issue, follow these steps:
By default, he following error is generated by the application:
Windows Powershell returned the following errors: Cannot insert duplicate key row in object dbo.Agents with unique index IX_Agents_UserSid.
This error occurs because the removed Lync Server response group agent information has been marked for deletion in the dbo.Agents table of the rgsconfig database. There is some latency associated with the deletion process for the removed Lync Server response group agent record in the dbo.Agents table of the rgsconfig database. Only after the row that contains the unwanted Lync Server response group agent information is completely removed from the dbo.Agents table the Lync Server Response Group Agent Group commit process can be completed.
Therefore, the behavior that is described in the "Symptoms" section is by design.
Article ID: 2393943 - Last Review: November 20, 2012 - Revision: 4.0