Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Can't select multiple items after upgrading from Windows XP to Windows Vista
Article ID: 2394740 - View products that this article applies to.
You cannot use keyboard shortcuts to select multiple items in Windows Explorer after upgrading from Windows XP to Windows Vista.
For example, you cannot use the CTRL+A keyboard shortcut to select all the items in a Windows Explorer window. Or, you cannot select multiple items in a Windows Explorer window by holding the SHIFT key or the CTRL key while you click the items.
This problem occurs because a registry key that prevents you from selecting multiple items in Windows Explorer is added to the registry.
Diagnose and fix the problem automatically
This troubleshooter fixes many problems.Learn moreRun now
Let me fix it myselfImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To fix this problem, follow these steps:
How the MATS package works to fix this problemClick here to understand how the MATS package works to fix this problem
Other issues that the MATS package fixes
(http://support.microsoft.com/kb/2394521/ )Can't empty the Recycle Bin in Windows XP or in Windows Vista
(http://support.microsoft.com/kb/949109/ )"The file or folder does not exist" error in Windows Vista
(http://support.microsoft.com/kb/934160/ )"Network or file permission" or "folder does not exist" error
(http://support.microsoft.com/kb/813711/ )Changes to the size, view, icon or position of a folder are lost
(http://support.microsoft.com/kb/2396571/ )Icons change incorrectly in Windows
Article ID: 2394740 - Last Review: June 28, 2012 - Revision: 11.0