Can't select multiple items after upgrading from Windows XP to Windows Vista

Article ID: 2394740 - View products that this article applies to.
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SYMPTOMS

You cannot use keyboard shortcuts to select multiple items in Windows Explorer after upgrading from Windows XP to Windows Vista.

For example, you cannot use the CTRL+A keyboard shortcut to select all the items in a Windows Explorer window. Or, you cannot select multiple items in a Windows Explorer window by holding the SHIFT key or the CTRL key while you click the items.
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CAUSE

This problem occurs because a registry key that prevents you from selecting multiple items in Windows Explorer is added to the registry.
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RESOLUTION

Diagnose and fix the problem automatically

The Diagnose and repair Windows File and Folder Problems automatically troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems.Learn moreRun now

Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756
(http://support.microsoft.com/kb/322756/ )
How to back up and restore the registry in Windows


To fix this problem, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    start button
    , click Run, type Regedit.exe, and then press OK.
  2. Locate and then click the FFlags registry value in the following registry subkeys:
    • HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags
    • HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags\AllFolders\Shell
  3. On the Edit menu, click Modify.
  4. In the Value data box, type 40200001, and then click OK.
  5. Restart the computer to apply the change.

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MORE INFORMATION

How the MATS package works to fix this problem

Click here to understand how the MATS package works to fix this problem

Other issues that the MATS package fixes

2394521
(http://support.microsoft.com/kb/2394521/ )
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2396571
(http://support.microsoft.com/kb/2396571/ )
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Properties

Article ID: 2394740 - Last Review: June 28, 2012 - Revision: 11.0
APPLIES TO
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbtshoot kbprb kbsurveynew kbexpertisebeginner kbexpertiseinter kbmatsfixme KB2394740
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