Hang Returning from Suspend in Low Memory Situations or High Disk Activity

Your computer may stop responding under any of the following conditions:

• You resume your computer from suspend.
• Your computer has excessive disk activity.
• Your computer has a low memory situation.

NOTE: It is more likely that you are experiencing the problem that is described in this article if you receive the following error message:

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

To work around this problem, add additional to memory to your computer.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base: