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Microsoft Access stops responding on Hewlett-Packard (HP) machines with Digital Persona Biometric device
Article ID: 2397391 - View products that this article applies to.
Microsoft Access Office 2010 or Microsoft 2007 Office Access stops responding when you try to perform any of the following actions on an HP computer on which the Digital Persona Biometric Authentication Service is enabled:
The issue occurs on HP computers on which HP ProtectTools Security Manager is installed and in which Security Manager includes Digital Persona's Biometric Authentication Service (a fingerprint reader) or any other biometric device.
To resolve this issue, download the most recent version of HP ProtectTools Security Manager from the HP website. To do this, follow the appropriate steps for your kind of notebook.
For Consumer-grade notebooks ("HP Pavilion" or "HP Envy" or "HP Touchsmart")
If you do not see HP SimplePass by Digital Persona as one of the options under Software - Solutions, use one of the following links, as appropriate for your system:
If you encounter any difficulties, contact HP by clicking the "Contact HP" link at the bottom of the HP download site.
For Commercial-grade notebooks ("ProBook" or "Elitebook")
If you have any questions about how to install the HP Security Manager, contact HP by clicking the Contact HP link at the bottom of the HP download site.
To resolve this issue, run Microsoft Access as an administator who has elevated priviliges each time that you open Access. To do this, follow these steps:
You can configure Microsoft Access to always run as administrator. To do this, follow these steps:
Note You must be logged on to the computer as a member of the local administrators group to perform this operation. When you restart Microsoft Access, click to allow the changes if you receive the following User Account Control message: "Do you want to allow the following program to make changes to this computer? Program: Microsoft Access."
In the case of the third action that is mentioned in the "Symptoms" section (in which it takes several minutes for all the table contents to be displayed in Datasheet view), open the Access table first in Design view, and then switch to Datasheet view.
Note The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.