Microsoft Access stops responding on Hewlett-Packard (HP) machines with Digital Persona Biometric device

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Article ID: 2397391 - View products that this article applies to.
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Symptoms

Microsoft Access Office 2010 or Microsoft 2007 Office Access stops responding when you try to perform any of the following actions on an HP computer on which the Digital Persona Biometric Authentication Service is enabled:

  • Open a database that has a startup form
  • Import a Microsoft Office Excel spreadsheet
  • Open tables in Datasheet View
In the case of the third action, the first value in the first record of the table may be displayed correctly, but the rest of the datasheet is displayed as a blank white space. It may take several minutes for all the table contents to be displayed.

Cause

The issue occurs on HP computers on which HP ProtectTools Security Manager is installed and in which Security Manager includes Digital Persona's Biometric Authentication Service (a fingerprint reader) or any other biometric device.

Resolution

Method 1

To resolve this issue, download the most recent version of HP ProtectTools Security Manager from the HP website. To do this, follow the appropriate steps for your kind of notebook.

For Consumer-grade notebooks ("HP Pavilion" or "HP Envy" or "HP Touchsmart")

  1. Visit the following HP website:
    http://search.hp.com
  2. Select Drivers and Downloads.
  3. Click Drivers & Software.
  4. Enter the full model number, and then press Search.
  5. If a list of notebook model numbers is displayed, select the specific model number of your notebook.
  6. On the menu, select Operating System, and then click Next.
  7. Select Software - Solutions.
  8. Select HP SimplePass by Digital Persona.
  9. Download the following executable file, as appropriate for your system:
  • 32-bit: SP55910.exe
  • 64-bit: SP55909.exe

If you do not see HP SimplePass by Digital Persona as one of the options under Software - Solutions, use one of the following links, as appropriate for your system:

For Windows 7 32-bit:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-101966-1&cc=us&dlc=en&lc=en&os=4062&product=5036754&sw_lang=

For Windows 7 64-bit:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-101951-1&cc=us&dlc=en&lc=en&os=4063&product=5036754&sw_lang=

If you encounter any difficulties, contact HP by clicking the "Contact HP" link at the bottom of the HP download site.

For Commercial-grade notebooks ("ProBook" or "Elitebook")

  1. Visit the following HP website:
       http://search.hp.com
  2. Select Drivers and Downloads.
  3. Click Drivers & Software.
  4. Enter the full model number, and then press Search.
  5. If a list of notebook model numbers is displayed, select the specific model number of your notebook.
  6. On the menu, select Operating System, and then click Next.
  7. From the Operating Systems list, select your system.
  8. Select Software - Security.
  9. Click the link for HP ProtectTools Security Manager.
  10. Click the Revision History tab.
  11. Select the most recent file version (5.1.0.736 or newer).
  12. Click Download to download the file.
  13. Run the executable to upgrade the fingerprint reader software.

If you have any questions about how to install the HP Security Manager, contact HP by clicking the Contact HP link at the bottom of the HP download site.

Method 2

To resolve this issue, run Microsoft Access as an administator who has elevated priviliges each time that you open Access. To do this, follow these steps:

  1. In Windows Explorer, locate the msaccess.exe file in the following folder, as appropriate to your system:
    • 32-bit: C:\Program Files\Microsoft Office\Office14
    • 64-bit: C:\Program Files (X86)\Microsoft Office\Office14
    Note If you experience the problem in Microsoft Access 2007, msaccess.exe will be in the Office12, rather than the Office14 folder.
  2. Right-click the msaccess.exe file.
  3. Click Run as adminstrator.

You can configure Microsoft Access to always run as administrator. To do this, follow these steps:

  1. In Windows Explorer, locate the msaccess.exe file in the following folder, as appropriate to your system:
    • 32-bit: C:\Program Files\Microsoft Office\Office14
    • 64-bit: C:\Program Files (X86)\Microsoft Office\Office14
  2. Right-click the msaccess.exe file.
  3. Select Properties.
  4. Select the Compatibility tab.
  5. Under Priviliege Level, click to select the Run this program as an administrator check box.

Note You must be logged on to the computer as a member of the local administrators group to perform this operation. When you restart Microsoft Access, click to allow the changes if you receive the following User Account Control message: "Do you want to allow the following program to make changes to this computer? Program: Microsoft Access."

Method 3

In the case of the third action that is mentioned in the "Symptoms" section (in which it takes several minutes for all the table contents to be displayed in Datasheet view), open the Access table first in Design view, and then switch to Datasheet view.

Note The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Properties

Article ID: 2397391 - Last Review: March 5, 2012 - Revision: 8.0
APPLIES TO
  • Microsoft Office Access 2007
  • Microsoft Access 2010
Keywords: 
KB2397391

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