Windows 98 Second Edition Shutdown Supplement

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q239887

SYMPTOMS

You may experience any of the following symptoms when you select an option in the Shut Down Windows dialog box.

If you click Shut down and then click OK, the computer may stop responding (hang) while displaying the following message:
Windows is shutting down.
If you click Restart in MS-DOS mode and then click OK, the computer may hang while displaying a blank screen.
If you click Shut down or Restart in MS-DOS mode and then click OK with fast shutdown enabled, the computer may restart instead of shutting down.

Back to the top

CAUSE

This problem can occur because:

The computer could hang at the shutdown screen intermittently, because the Apmbatt.sys component is not responding to the system shutdown notification from the operating system and could enter an endless loop.

-or-
The computer could hang with a black screen because of the method in which IRQ holders for the video adapter are configured at boot time and disabled during shutdown by the Pci.vxd component.

-or-
The fast shutdown option modified by Msconfig.exe contains a code path in which the computer could reboot instead of properly shutting down or quitting to MS-DOS.

NOTE: The Shutdown Supplement was updated 11/99 to address a newly discovered issue that allowed continued shutdown failures on some Windows installations. Due to the added functionality in the update, it may appear on Windows Update as not installed, even if the original version of the Supplement was previously installed.

Back to the top

RESOLUTION

The Windows 98 Second Edition Shutdown Supplement addresses shutdown issues on computers with specific hardware and software configurations running Windows 98 Second Edition.

Microsoft recommends you troubleshoot these issues using the steps outlined in the following Microsoft Knowledge Base article:

202633 (http://support.microsoft.com/kb/202633/EN-US/ ) How to Troubleshoot Windows 98 Shutdown Problems

Back to the top

To Download the Patch

After you follow the steps outlined in the article listed above, and if the computer continues to exhibit shutdown problems, download and install the Windows 98 Second Edition Shutdown Supplement.

Note: The Windows 98 Second Edition Shutdown Supplement should be installed on Windows 98 Second Edition-based computers only. To determine the version of Windows installed on your computer, please see the following article in the Microsoft Knowledge Base:

158238 (http://support.microsoft.com/kb/158238/EN-US/ ) How to Determine the Version of Windows 95/98/Me in Use

Collapse this imageExpand this image

(http://www.microsoft.com/windows98/downloads/contents/wurecommended/s_wufeatured/win98se/) Windows 98 Second Edition Shutdown Supplement

You can also click one of the following links to download and install the Windows 98 Second Edition Shutdown Supplement file:

http://support.microsoft.com/ph/1139 (http://support.microsoft.com/ph/1139)

The English-language version of this software update should have the following file attributes or later:

   Date      Time    Version      Size    File name     
   ---------------------------------------------------
   08/11/99  10:32a  4.10.2223     59,392 Msconfig.exe
   08/11/99  10:41a  4.10.2223     65,919 Pci.vxd
   08/11/99  10:46a  4.10.2223      4,384 Apmbatt.sys
   04/23/99  10:22p  4.10.2222    125,057 Configmg.vxd
   07/22/99  11:12a               240,797 Tshoot98.chm

The 11/99 update added the following:

   Date      Time    Version      Size    File name     
   ---------------------------------------------------
   09/28/99  6:35p  4.10.2223    37,547 Vpowerd.vxd

Back to the top

STATUS

Microsoft has confirmed that this is a problem in Windows 98 Second Edition.

Back to the top

MORE INFORMATION

The Windows 98 Second Edition Shutdown Supplement also contains an updated Troubleshooter for Startup and Shutdown issues. The Fast Shutdown option is no longer available in the System Configuration Utility (Msconfig.exe). This update checks to see if the appropriate version of the Configmg.vxd file is installed on the computer and replaces any earlier versions with the Windows 98 Second Edition version.

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

http://support.microsoft.com/ph/1139 (http://support.microsoft.com/ph/1139)

For additional information about how to determine which folder Windows is installed in, click the article number below to view the article in the Microsoft Knowledge Base:

305792 (http://support.microsoft.com/kb/305792/EN-US/ ) How to Determine Which Folder Windows Is Installed In

Back to the top

APPLIES TO

Microsoft Windows 98 Second Edition

Back to the top

kbhotfixserver kbqfe kbbug kbfaq kbfix kbgraphxlink KB239887

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top