Article ID: 2400124 - View products that this article applies to.
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Symptoms

When you try to activate Office 2010, you may receive the following error message:
An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070001)


Cause

This issue occurs when one of the following conditions are true:

  • If you have CD emulation software installed, a registry key is preventing the hardware ID from being acquired.
  • A required registry key is not set correctly or is misisng.

Resolution

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run, and then follow the steps in the Fix it Wizard.
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Fix this problem
Microsoft Fix it 50669
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Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.


Let me fix it myself

To resolve this issue, please do the following:

  1. On the Start menu, click Run, and then type regedit.
  2. In the Registry Editor, search for the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\CONTROL\CLASS\{4D36E967-E325-11CE-BFC1-08002BE10318}
  3. Look for UpperFilters, which is type REG_MULTI_SZ.
  4. Double-click UpperFilters, and then under Value data, add PartMgr to the top of the list. Click OK.
  5. Restart the computer.
  6. Start any Office 2010 application and follow the prompts to activate.

You can also automate the process of adding this registry key, by running the following command on the run line:

reg add HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\CONTROL\CLASS\{4D36E967-E325-11CE-BFC1-08002BE10318} /v UPPERFILTERS /t REG_MULTI_SZ /d PartMgr /f


Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

More information

Fore more information about how to resolve this issue, click the following article number to view the article in the Microsoft Knowledge Base:
916180 You tried to set up your Xbox 360 console as a Media Center Extender, but the Setup program did not start

Although Knowledge Base article 916180 desribes a fix that is not specifc to Office and activation, the fix is relevant to Windows XP and applies to this issue.

Properties

Article ID: 2400124 - Last Review: September 4, 2013 - Revision: 4.0
Applies to
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
Keywords: 
kbfixme kbmsifixme KB2400124

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