The operating system may crash when you run a D3D application full-screen in an immediate mode on Windows 7 or on Windows Server 2008 R2

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Article ID: 2400157 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You run a D3D application full-screen in an immediate mode on the computer.
  • The time-out detection and recovery (TDR) process is triggered, and the operating system resets after the process.
In this scenario, the operating system may crash.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

Registry information

You do not have to make any changes to the registry to use the hotfix in this package.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760  0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760  1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760  1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.1.7600.20861107,52018-Dec-201005:15x86
Dxgkrnl.sys6.1.7600.20861728,44818-Dec-201005:35x86
Dxgmms1.sys6.1.7600.20861211,96818-Dec-201003:32x86
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:32Not applicable
Cdd.dll6.1.7601.17514107,52020-Nov-201011:56x86
Dxgkrnl.sys6.1.7601.17514728,44820-Nov-201012:29x86
Dxgmms1.sys6.1.7601.21624211,96818-Dec-201006:02x86
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:32Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.1.7600.20861144,38418-Dec-201005:54x64
Dxgkrnl.sys6.1.7600.20861982,91218-Dec-201006:12x64
Dxgmms1.sys6.1.7600.20861258,04818-Dec-201003:48x64
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25Not applicable
Cdd.dll6.1.7601.17514144,38420-Nov-201012:55x64
Dxgkrnl.sys6.1.7601.17514982,91220-Nov-201013:33x64
Dxgmms1.sys6.1.7601.21624258,04818-Dec-201006:26x64
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25Not applicable
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cdd.dll6.1.7600.20861347,13618-Dec-201005:02IA-64
Dxgkrnl.sys6.1.7600.208612,502,01618-Dec-201005:23IA-64
Dxgmms1.sys6.1.7600.20861662,52818-Dec-201003:18IA-64
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25Not applicable
Cdd.dll6.1.7601.17514347,13620-Nov-201010:06IA-64
Dxgkrnl.sys6.1.7601.175142,502,01620-Nov-201010:33IA-64
Dxgmms1.sys6.1.7601.21624662,52818-Dec-201007:07IA-64
Lddmcore.ptxmlNot applicable1,15113-Jul-200920:25Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the TDR process, visit the following Microsoft website:
General information about the TDR process
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,300
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable
File nameX86_17ae046484c3b8e8007db7bc856cff0f_31bf3856ad364e35_6.1.7600.20861_none_5a85bed1f0fc73b6.manifest
File versionNot applicable
File size696
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable
File nameX86_cd6acca305658cf010fc6e59ccf3cdba_31bf3856ad364e35_6.1.7601.21624_none_750b97fb68bbb92a.manifest
File versionNot applicable
File size696
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20861_none_ac3a31d55df15215.manifest
File versionNot applicable
File size13,193
Date (UTC)18-Dec-2010
Time (UTC)05:54
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21624_none_ae4ecf695af49a42.manifest
File versionNot applicable
File size13,305
Date (UTC)20-Dec-2010
Time (UTC)23:46
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_d870aeff15d63957a70a9156a79454c3_31bf3856ad364e35_6.1.7601.21624_none_03f983f176b09d30.manifest
File versionNot applicable
File size700
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable
File nameAmd64_f6009a030601ba67d762f95c059052c4_31bf3856ad364e35_6.1.7600.20861_none_44f110fc8c874d5a.manifest
File versionNot applicable
File size700
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20861_none_0858cd59164ec34b.manifest
File versionNot applicable
File size13,197
Date (UTC)18-Dec-2010
Time (UTC)06:48
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21624_none_0a6d6aed13520b78.manifest
File versionNot applicable
File size13,309
Date (UTC)20-Dec-2010
Time (UTC)23:48
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,738
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_5117cfce0910d256d0d404609235b790_31bf3856ad364e35_6.1.7601.21624_none_4ceecd96b6bd1932.manifest
File versionNot applicable
File size698
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable
File nameIa64_8149e4fe7111e75dab1f29d288b18128_31bf3856ad364e35_6.1.7600.20861_none_c1f42e44703e17de.manifest
File versionNot applicable
File size698
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20861_none_ac3bd5cb5def5b11.manifest
File versionNot applicable
File size13,195
Date (UTC)18-Dec-2010
Time (UTC)06:48
PlatformNot applicable
File nameIa64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21624_none_ae50735f5af2a33e.manifest
File versionNot applicable
File size13,307
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,168
Date (UTC)20-Dec-2010
Time (UTC)23:43
PlatformNot applicable

Properties

Article ID: 2400157 - Last Review: February 10, 2011 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows HPC Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbfix kbexpertiseadvanced kbsurveynew KB2400157

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