CG5: Error Message: Msvcp60.dll Is Linked to the Missing Export Msvcrt.dll

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Article ID: 240032 - View products that this article applies to.
This article was previously published under Q240032
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Symptoms

When you attempt to start Clip Gallery 5.0, you may receive one of the following error messages:
Msvcp60.dll is linked to the missing export Msvcrt.dll.
-or-
Msvcp60.dll is linked to the missing export Msvcrt.dll:lc_collate_cd.

Cause

This behavior can occur if an incorrect version of the Msvcrt.dll file is installed on your computer.

Resolution

To resolve this issue, use one of the following troubleshooting methods.

Repair Office 2000

  1. Close all programs that are open.
  2. Click Start, point to Settings, and then click Control Panel.
  3. In Control Panel, double-click the Add/Remove Programs icon.
  4. In the Add/Remove Programs Properties dialog box, click your Microsoft Office 2000 installation, and then click Add/Remove.
  5. In the Microsoft Office 2000 Maintenance Mode dialog box, click Repair Office.
  6. In the Reinstall/Repair Microsoft Office 2000 dialog box, click to select Repair errors in my Office installation, and then click Finish.
  7. When the Office Repair is finished, you may be prompted to restart Windows. If you are, click Yes and let Windows restart.

Reinstall the Msvcrt.dll File

To reinstall the Msvcrt.dll file, use the appropriate method for your operating system.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Microsoft Windows NT 4.0, Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me)

To reinstall the Msvcrt.dll file under Windows NT 4.0, Windows 95, Windows 98, or Windows Me, follow these steps:
  1. Quit all running programs.
  2. Rename the Msvcrt.dll file. To do this:
    1. In Windows 95/98 or Windows NT 4, click Start, point to Find, and then click Files or Folders.
    2. In the Named box on Windows 95/98 or Windows NT 4, type msvcrt.dll.
    3. In the Look in box, click My Computer, and then click Find Now.
    4. In the list of found files, right-click the Msvcrt.dll file, and then click Rename.
    5. Type msvcrt.old, and then press ENTER.

      NOTE: If you are running any programs that are using the Msvcrt.dll file, you receive the following error message:
      Cannot rename Msvcrt.dll: Access is denied.

      Make sure the disk is not full or write-protected and that the file is not currently in use.
      If you receive this error message, follow these additional steps (f-k), otherwise skip to step 3:
    6. On the Start menu, click Shut Down.
    7. In the Shut Down Windows dialog box, click Restart in MS-DOS mode and then click Yes. You should see a blank screen with a command prompt similar to the following:
            c:\windows>
      						
    8. Type the following
      cd system
      and then press ENTER.
    9. Type the following
      ren msvcrt.dll msvcrt.old
      and then press ENTER.
    10. Type the following
      exit
      and then press ENTER. Windows restarts.
    11. If you receive any kind of "error starting program" or "can't find required .dll" error message, click OK to bypass them.
  3. Click Start, point to Settings, and then click Control Panel.
  4. Double-click the Add/Remove Programs icon.
  5. Click the Office 2000 product that you installed on the computer, and then click Add/Remove.
  6. In the Microsoft Office 2000 Maintenance Mode dialog box, click Repair Office.
  7. Click Reinstall Office, and then click Finish.

Microsoft Windows 2000

To reinstall the Msvcrt.dll file under Windows 2000, follow these steps:
  1. Click Start, point to Programs, point to Accessories, and then click Windows Explorer.
  2. Open the following folder in Windows Explorer:
    C:\Winnt\System32\dllcache
    Right-click the Msvcrt.dll file, and then click Rename on the shortcut menu.
  3. Type msvcrt.old, and then press ENTER.
  4. Obtain a copy of the Msvcrt.dll file from the Microsoft Office 2000 Service Release 1 (SR-1) CD, or from the administrative installation on your network.
  5. Copy the Office 2000 SR-1 version of the Msvcrt.dll file to the C:\WINNT\System32\dllcache folder.
  6. Click Start, point to Programs, point to Accessories, and then click Command Prompt.
  7. Type the following
    cd system32
    and then press ENTER.
  8. Type the following
    ren msvcrt.dll msvcrt.old
    and then press ENTER.
  9. Close the Command Prompt window.

    Microsoft Windows 2000 File Protection replaces the missing version of the Msvcrt.dll file with the "backup" from the C:\WINNT\System32\dllcache folder. In this case, that file is the Office 2000 SR-1 version.
  10. Restart the computer for the changes to take effect.

Properties

Article ID: 240032 - Last Review: October 26, 2013 - Revision: 2.0
Applies to
  • Microsoft Clip Gallery 5.0
Keywords: 
kbnosurvey kbarchive kbenv kberrmsg kbprb kbsetup KB240032

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