You receive a "This page provides potentially unsafe information to an Active X control" warning message when you try to use Outlook 2000 help

View products that this article applies to.

This article was previously published under Q240092

Expand all | Collapse all

SYMPTOMS

You may receive the following message when attempting to use Outlook Help:

This page provides potentially unsafe information to an Active X control. Your current security settings prohibit running controls in this manner. As a result, this page may not display properly.

Back to the top

CAUSE

The Comcat.dll file may be corrupted, missing, or the wrong version.

Back to the top

RESOLUTION

Search for and rename all copies of the Comcat.dll file on your computer and then reinstall Microsoft Internet Explorer 5.

Back to the top

Another program may have installed a different version of the Comcat.dll file. It is important that you find and rename all copies of this file before reinstalling Internet Explorer 5. Otherwise, you may receive additional error messages such as:

Unable to find function "DLLRegisterServer" in file C:\WINNT\SYSTEM32\COMCAT.DLL.

Error occurred calling "DLLRegisterServer" in C:\WINNT\SYSTEM32\ASCTRLS.OCX (HRESULT=80004005).

Error occurred calling "DLLRegisterServer" in C:\WINNT\SYSTEM32\DAXCTLE.OCX (HRESULT=80004005).

Back to the top