Article ID: 240240 - View products that this article applies to.
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After you use the Backup tool to restore a complete system backup, some of your installed programs may not work correctly. Also, shortcuts located on your desktop may not function.
This behavior can occur because Backup does not back up short file names when you back up files.
To work around this issue, reinstall any programs that exhibit this behavior.
When files are restored by Backup, they are restored in alphabetical order, and a new short file name is generated for each file. If the program you are using relies only on the short file names of the files installed by the program, the program may no longer function because it is attempting to use incorrect files.
Article ID: 240240 - Last Review: October 22, 2013 - Revision: 3.2
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