Article ID: 240335 - View products that this article applies to.
This article was previously published under Q240335
This article has been archived. It is offered "as is" and will no longer be updated.
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
When you install Office 2000, the following error message may appear:
Also, if you create a verbose log file, you may see text similar to the following if you search the log file for 2336:
Internal error 2336: Please Contact Product Support for assistance.
For additional information about interpreting log files, click the following article number to view the article in the Microsoft Knowledge Base:
MSI (c) (2D:D1): Executing op:
FileCopy(SourceName=BD18199_.WMF,DestName=BD18199_.WMF,Attributes=8193,FileSize=3132,,,InstallMode=58982400,PerTick=32768,IsCompressed=0,,VerifyMedia=1,,) MSI (c) (2D:D1): File: c:\Program Files\Common Files\Microsoft Shared\Clipart\autoshap\BD18199_.WMF; Overwrite; Existing file is unversioned and unmodified
InstallFiles: Copying file: BD18199_.WMF (3132bytes) to c:\Program Files\Common Files\Microsoft Shared\Clipart\autoshap\
MSI (c) (2D:D1): Note: 1: 2336 2: 82 3: c:\Config.Msi\
Internal Error 2336: Please contact product support for assistance.
Action ended 20:19:49: InstallExecute. Return value 3.
(http://support.microsoft.com/kb/237957/ )How to use an Office 2000 Setup log file to troubleshoot Setup problems
This error message may appear if one or more files being replaced by Setup is damaged, or if there are problems with the \Config.msi folder on your hard disk. In the scenario that generated the log file text in the "Symptoms" section, the possible damage was in the Bd18199_.wmf file.
To work around this issue, follow these steps:
For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articlesFor more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles
Article ID: 240335 - Last Review: February 28, 2014 - Revision: 3.2
Contact us for more help
Connect with Answer Desk for expert help.