Article ID: 2404821 - View products that this article applies to.
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Symptoms

Webpages may not display correctly when you use Windows Internet Explorer 9. When this display problem occurs, you may experience the following symptoms:
  • Images are less sharp.
  • Webpages take longer to be displayed.
  • Some webpages that are optimized for the HTML5 standard are displayed incorrectly or are not displayed at all.

Cause

This display problem may occur because your current video card or video driver does not support Direct2D.

Workaround

To work around this display problem, use software rendering instead of graphics processing unit (GPU) rendering to view the webpage.

To have us enable software rendering for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50762

Notes
  • The Fix it solution will not work if your video card does not support Direct2D.
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

To do this, follow these steps:
  1. Start Internet Explorer 9.
  2. Click Internet Options on the Tools menu.
    Note If the Tools menu is not displayed, press ALT to display the Tools menu.
  3. Click the Advanced tab, and then browse to the Accelerated graphics section.
  4. Click to select the Use software rendering instead of GPU rendering check box.
  5. Click Apply, and then click OK.
  6. Close all open Internet Explorer 9 windows, and then restart Internet Explorer 9.
  7. View the webpage in Internet Explorer 9.
Note You can also resolve this display problem by upgrading your video card to a video card that supports Direct2D.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email.

Properties

Article ID: 2404821 - Last Review: December 20, 2012 - Revision: 8.0
Applies to
  • Windows Internet Explorer 9
Keywords: 
kbsurveynew kbinfo kbprb kbexpertisebeginner kbfixme kbmsifixme KB2404821

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