Article ID: 2405605 - Last Review: August 29, 2011 - Revision: 2.1 "Login Failed" error when receiving email in Outlook for Mac 2011
SYMPTOMSWhen you try to receive email in Microsoft Outlook for Mac 2011, you receive the following error message: Login Failed. Could not retrieve mail. Account name: "Your account name/ISP" Error code: - 17900 RESOLUTIONTo resolve this issue, follow these steps: Step 1: Verify that you can connect on the web First, test to see whether you can sign in by using the web-based application. For example, if you have a Gmail account, visit gmail.com, and then sign in. If you can sign in, go to the next step. If you cannot sign in, contact your email client provider to obtain the correct user name and password. Step 2: Re-enter your user name and password To re-enter your user name and password information, follow these steps:
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