Article ID: 240730 - Last Review: January 25, 2007 - Revision: 2.2

OLEXP: Default Font Size Is Not Applied in a New HTML E-mail Message

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This article was previously published under Q240730
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824  (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express

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SYMPTOMS

When you compose a new e-mail message after you configure Outlook Express to use a specific default font size, the font size may be different.
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CAUSE

This behavior can occur if the default e-mail format is Hyper-Text Markup Language (HTML) and the default font size is not set to 8, 10, 12, 14, 18, 24 or 36 in Outlook Express. HTML-based e-mail in Outlook Express can only use a font size of 8, 10, 12, 14, 18, 24 and 36, and is unable to correctly interpret other font sizes.
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RESOLUTION

To work around this issue, use any of the following methods:
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Method 1

If you want to continue to use HTML as the default e-mail format, use any of the following supported font sizes in your messages; 8, 10, 12, 14, 18, 24 and 36.
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Method 2

Configure Outlook Express to use plain text as the default e-mail format instead of HTML.
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MORE INFORMATION

For related information, please click the article number below to view the article in the Microsoft Knowledge Base:
232001  (http://support.microsoft.com/kb/232001/EN-US/ ) Font Size Changes When Pressing Enter in New Message
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APPLIES TO
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.0
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Keywords: 
kbui kbprb KB240730
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