Article ID: 2407374 - Last Review: November 3, 2010 - Revision: 2.0

Certain Office Communications Server 2007 R2 services do not start on a computer that has more than 16 CPU cores

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SYMPTOMS

When you install Microsoft Office Communications Server 2007 R2 front-end server on a computer that has more than 16 CPU cores, you find that the following services do not start:

A/V Conferencing service
Application Sharing service
Conferencing Announcement service
Conferencing Attendant service
Monitoring Agent service
Outside Voice Control service
Response Group service

Additionally, you may find an event log that resembles the following on the front-end server:

Log Name: Office Communications Server
Source: OCS ApplicationSharing Conferencing Server
Date: <Date & Time>
Event ID: 32010
Task Category: (1304)
Level: Error
Keywords: Classic
User: N/A
Computer: <Server Name>
Description:
The description for Event ID 32010 from source OCS ApplicationSharing Conferencing Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

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RESOLUTION

To fix this problem, install the following cumulative update:

2400399 (http://support.microsoft.com/kb/2400399/ ) Description of the cumulative update for Office Communications Server 2007 R2, Unified Communications Managed API 2.0 Core Redist 64-bit: September 2010

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