A user keeps his or her administrator user rights after the user is removed from the Administrators group in the Office 365 portal

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Article ID: 2409012 - View products that this article applies to.

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After a user account is removed from the Administrators group in the Microsoft Office 365 portal, the user can use another browser instance to access the Office 365 portal, and the user still maintains his or her full administrator user rights. This behavior persists until the user signs out and then signs in again.


This is a known issue that exists in Microsoft Office 365. The best option to work around this issue is to confirm that the users are all offline before you try to remove the users' administrator user rights.


This issue occurs because the user must sign out and then sign in again to the Office 365 portal for the new user rights to take effect. And, any authenticated session remains active until the cookie expires.

Still need help? Go to the Office 365 Community website.


Article ID: 2409012 - Last Review: October 23, 2013 - Revision: 20.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365
o365 o365a o365e o365p o365022013 after upgrade o365062011 pre-upgrade o365m KB2409012

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