After updating Forefront Server Security Management Console to Hotfix Rollup 5 and updating Forefront Security for Exchange Service Pack 2 to Rollup 2, or Forefront Security for SharePoint Service Pack 3 to Rollup 2, the Kaspersky engine will not update

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Article ID: 2410444 - View products that this article applies to.
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SUMMARY

After updating Forefront Server Security Management Console (FSSMC) to Hotfix Rollup 5 and updating Forefront Security for Exchange (FSE) Service Pack 2 to Rollup 2, or Forefront Security for SharePoint Service (FSSP) Pack 3 to Rollup 2, the Kaspersky engine will not update.


SYMPTOMS


1.) In the Forefront Security for Exchange or Forefront Security for SharePoint programlog.txt, you may see the following error:
ERROR: (0x00000002) The system cannot find the file specified. Failed to access: \\...\sybariredistribution$\x86\kaspersky5\xxxxxxx/x86/Kaspersky5/Package/manifest.cab

2.) The Kaspersky engine fails to update in Forefront Security for Exchange (FSE) or Forefront Security for SharePoint (FSSP)

RESOLUTION

You can apply the following hotfix rollups for either Forefront Security for Exchange of Forefront Security for SharePoint.

FSE: KB 2420644

FSSP: KB 2422053


WORKAROUND

On the FSSMC server:

1.       Navigate to the following file: 

C:\program files\Microsoft Forefront Security\Server\Server Management\Services\Redistribution\cache\localenginemapping.cab


2.       Rename localenginemapping.cab to localenginemapping.old

When the next new Kaspersky engine is pulled into FSSMC and distributed to the FSE server at the next scheduled update, the Kaspersky engine will successfully update.

MORE INFORMATION

Please note that the resulting successful Kaspersky update will provide the Kaspersky 5 engine version as opposed to the Kaspersky 8 version engine. This is a temporary solution and Microsoft is currently developing a hotfix for FSE that will allow users to update to Kaspersky 8 without issue.

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Article ID: 2410444 - Last Review: October 8, 2010 - Revision: 4.0
APPLIES TO
  • Microsoft Forefront Security for Exchange Server Service Pack 2
  • Microsoft Forefront Server Security Management Console
Keywords: 
KB2410444

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