Not prompted for Product Key during install of Office 2008 for Mac

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Article ID: 2411916 - View products that this article applies to.
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SYMPTOMS

Every time that you start a Microsoft Office 2008 for Mac setup, you are not prompted to enter your Product Key. The setup skips the windows where you can enter the product key. 

RESOLUTION

Step 1: Quit all Applications

You must quit all programs before you proceed. To close a program, select the program on the toolbar (top), and then select  Quit . If you cannot quit a program or do not know how, hold down the  Command  and  Option  keys, and then press  Esc  on your keyboard. Select the program in the "Force Quit Application" window, and then select Force Quit . Click  Force Quit  to quit the program.

Note  You cannot quit Finder.

When you are finished, click the red button in the upper-left corner. 

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Once you quit all applications, proceed to Step 2.

Step 2: Remove Product Key File

  1. On the Go menu, click Applications.
  2. Open Microsoft Office 2008, and then open Office.
  3. Drag the officePID.plist file to the Trash.
  4. Close the window.
  5. On the Go menu, click Home.
  6. Open Library.
    Note The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.

  7. Open Preferences, and then open Microsoft.
  8. Open Office 2008, and then drag Microsoft Office 2008 settings.plist to the Trash.
  9. Close the window.
  10. On the Go menu, click Computer.
  11. Double-click your hard disk icon. The default name will be Macintosh HD.
  12. Open Library, and then open Receipts.
  13. Drag all files that begin with "Office2008_en_" to the Trash.
  14. On the Apple menu, click Restart.
  15. Start the Office for Mac installation.

Properties

Article ID: 2411916 - Last Review: September 12, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft Office 2008 for Mac Business Edition
  • Microsoft Office 2008 for Mac Home and Student Edition
Keywords: 
dftsdahomeportal KB2411916

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