Article ID: 241238 - Last Review: November 6, 2003 - Revision: 3.1

OL2000: (IMO) Blank Page Printed Instead of Received Fax

View products that this article applies to.

This article was previously published under Q241238

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you try to print a fax that you received using Symantec Fax Starter Edition, to a Hewlett Packard (HP) 1000c, a blank page results.

This problem may also occur with the following printers in the Hewlett Packard and Canon product line:


Hewlett Packard
---------------
HP 660c        HP 692c        HP 820C        HP 870cse
HP 670c        HP 693c        HP 850C        HP OfficeJet Pro 1150C/Cse
HP 682         HP 694c        HP 855c       

Canon
-----
BJC-70
BJC-240c

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RESOLUTION

Method 1: Use a Printer Driver from the Microsoft Windows 95 CD-ROM

You may be able to successfully print received faxes on HP printers using the HP 550C driver provided with Microsoft Windows 95 or on Canon printers by installing older drivers from your Windows 95 CD-ROM.

For more information about installing printers, search the Windows 95 Help Index for "printer drivers, installing."

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Method 2: Update the Printer Driver from the Manufacturer

Upgrade to the most recent driver version for the listed HP printers. To obtain an updated driver, consult the Hewlett Packard Customer Care Home Page at:

http://www.hp.com/cposupport/eschome.html (http://www.hp.com/cposupport/eschome.html)

This Web site changes often. Customers can navigate their Web browsers to the correct download area using the main HP home page:

http://www.hp.com (http://www.hp.com)

Upgrade to the most recent driver version for the Canon printer. To obtain an updated driver, consult the Canon Computer System's Web site:

http://www.usa.canon.com/consumer/controller?act=SupportIndexAct (http://www.usa.canon.com/consumer/controller?act=SupportIndexAct)

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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