Isinteg Stops Responding with ecNotFound - MAPI_E_NOT_FOUND

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This article was previously published under Q241309

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

The following files are available for download from the Microsoft Download Center:

x86:

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Download Q248838engi.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
Alpha:

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Download Q248838enga.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

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MORE INFORMATION

You may see a similar output from the utility:

ISINTEG -pri -fix -test alltests -verbose -detailed

Microsoft Exchange Information Store Integrity Checker v5.5.2448.0
Copyright (c) 1986-1997 Microsoft Corp.   All rights reserved.
Started:    05/27/99 12:43:16
Server name: HQ1
Store path: D:\exchsrvr\MDBDATA\PRIV.EDB
Store size: 2799706112 bytes
Output log: isinteg.pri
Check mode: check and fix
Options: -pri -fix -test alltests -verbose -detailed 

The Information Store has not been shut down clean.
Hence enabling the Row Count/Dumpster Count test.
You may also specify -test rowcounts (or) -test dumpsterref to run these tests
Starting test 1 of 23, 'Categorization Tables'
Finished Categorization Tables. Time: 0h:0m:0s
Starting test 2 of 23, 'Restriction Tables'
Finished Restriction Tables. Time: 0h:0m:0s
Starting test 3 of 23, 'Search Folder Links'
Finished Search Folder Links. Time: 0h:0m:19s
Starting test 4 of 23, 'Global'
Finished Global, number of rows = 1. Time: 0h:0m:0s
Starting test 5 of 23, 'Delivered To'
Finished Delivered To, number of rows = 1. Time: 0h:0m:0s
Starting test 6 of 23, 'Search Queue'
Finished Search Queue. Time: 0h:0m:0s
Starting test 7 of 23, 'Timed Events'
Timed event are : Expiration = 2, 
Finished Timed Events, number of rows = 2. Time: 0h:0m:0s
Starting test 8 of 23, 'reference table construction'
ref table construction on INID returned ecNotFound-MAPI_E_NOT_FOUND

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition
Microsoft Exchange Server 5.5 Service Pack 1
Microsoft Exchange Server 5.5 Service Pack 2
Microsoft Exchange Server 5.5 Service Pack 3

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kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbfix kbqfe KB241309

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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