Compaq Array Configuration Tool May Not Work on Windows Terminal Server

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This article was previously published under Q241346

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SYMPTOMS

When you are configuring devices on a Fibre Array controller with the Compaq Array Configuration utility, you may receive the following error message:

An internal communications error has occurred when attempting to lock the Compaq Fibre Array Controller in the Fibre Array YYYYYYYYYYYYYYYYYYY. You will not be able to configure this controller until the problem is corrected.

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CAUSE

The Compaq Fibre Array system driver creates a symbolic name to be used by the configuration utility. Windows Terminal Server incorrectly truncates the symbolic name.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server version 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 (http://support.microsoft.com/kb/152734/EN-US/ ) How to Obtain the Latest Windows NT 4.0 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.

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