XADM: Exchange Server Becomes Unresponsive Approximately Every 24 Days

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This article was previously published under Q241516

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SYMPTOMS

Microsoft Exchange Server becomes unresponsive to Microsoft Exchange Clients approximately every 24 days.

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The extensible storage engine (JET), which is the underlying storage mechanism for Exchange Server, is incorrectly updating a list of current pages in memory, resulting in a cross-linked list of pages.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

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APPLIES TO

Microsoft Exchange Server 5.5 Standard Edition

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kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbqfe KB241516

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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