Article ID: 2417084 - View products that this article applies to.
Consider the following scenario:
Note This issue does not occur if you use Microsoft Office Outlook 2007.
This issue occurs because of an error in OWA. When a public folder is added to the Favorites list in Outlook 2010, an entry for the public folder is stored in the Common Views utility folder of the mailbox. However, the entry is removed by OWA, because it cannot validate the entry.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2529939/ )Description of Update Rollup 3 for Exchange Server 2010 Service Pack 1
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2417084 - Last Review: April 6, 2011 - Revision: 4.0