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System Center Configuration Manager 2007 Management Point install fails on Windows Server 2008 with “The error code is 800CC801”

Article ID: 2419559 - View products that this article applies to.

Symptoms

When attempting to install a System Center Configuration Manager 2007 Management Point (MP) on Windows Server 2008, the setup may fail with the following errors:

MPMSI.LOG
[13:52:07] Enabling BITS
[13:52:08] @@ERR:25006
MSI (s) (DC!FC) [13:52:08:085]: Product: SMS Management Point -- Error 25006. Setup was unable to create the Internet virtual directory CCM_Incoming
The error code is 800CC801

Error 25006. Setup was unable to create the Internet virtual directory CCM_Incoming
The error code is 800CC801
CustomAction CcmCreateIISVirtualDirectories returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

MPSETUP.LOG
<08-27-2010 13:43:26> Installing E:\Program Files (x86)\Microsoft Configuration Manager\bin\i386\mp.msi CCMINSTALLDIR="E:\Program Files (x86)\SMS_CCM" CCMSERVERDATAROOT="E:\Program Files (x86)\Microsoft Configuration Manager" USESMSPORTS=TRUE SMSPORTS=80 USESMSSSLPORTS=TRUE SMSSSLPORTS=443 USESMSSSL=TRUE SMSSSLSTATE=0 CCMENABLELOGGING=TRUE CCMLOGLEVEL=1 CCMLOGMAXSIZE=1000000 CCMLOGMAXHISTORY=1
<08-27-2010 13:51:30> mp.msi exited with return code: 1603
<08-27-2010 13:51:30> Backing up E:\Program Files (x86)\Microsoft Configuration Manager\logs\mpMSI.log to E:\Program Files (x86)\Microsoft Configuration Manager\logs\mpMSI.log.LastError
<08-27-2010 13:51:30> Fatal MSI Error - mp.msi could not be installed.

Note that the failures are observed on Standard, Enterprise, x86, and x64 versions. The failures are observed in the following circumstances:

After performing a site repair of a site server running on Windows 2008 with a local MP already installed
Initial install of an MP on a machine running Windows 2008
After removing and attempting to reinstall an MP on a machine running Windows 2008

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Resolution

As of right now, the easiest way to resolve this issue is to remove and reinstall the BITS component. If the ConfigMgr 2007 Management Point role was already installed then it will also be necessary to remove and reinstall that role once you've done the same with BITS.

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More Information

For more information see our original post about this issue here: http://blogs.technet.com/b/configurationmgr/archive/2010/09/07/fix-configuration-manager-2007-management-point-install-fails-on-windows-server-2008-with-the-error-code-is-800cc801.aspx

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use

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for other considerations.

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