FIX: The configuration data is lost for Commerce Splitter pipeline component after you add a pipeline component to Total.pcf by using 64-bit Commerce Server Pipeline Editor

More information about this hotfix

To resolve this issue, install this hotfix, and then, you must create a new total.pcf file. To do this, follow these steps:

1. To create a new Total.pcf file, you must open a Total.pcf that was never changed by using the 64-bit edition of the Commerce Server Pipeline Editor. You can add the desired 64-bit pipeline components into the Total.pcf file.

2. Replace the old Total.pcf files by using the newly created Total.pcf file.

3. Restart Internet Information Services (IIS) for the change to take effect. To restart IIS, at a command prompt, type the following command, and then press ENTER:

   iisreset /restart Note This option stops all IIS services that are running and then restarts them.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Commerce Server 2007 Service Pack 2 or Commerce Server 2009 installed to apply this hotfix.

File Information

The English (United States) version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.