Article ID: 242176 - Last Review: October 30, 2006 - Revision: 2.4

Error Message: A Chain of Certs Didn't Chain as They Should in a Certain Application of Chaining

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This article was previously published under Q242176
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SYMPTOMS

When you are installing a subordinate Certificate Authority (CA) certificate and an intermediate or a root CA certificate is missing from the store, the following error message may appear:
Certificate Server Hierarchy Configuration Error
A chain of certs didn't chain as they should in a certain application of chaining.

A request file exists but no valid Certificate Authority certificate was found. Please obtain a certificate, place it in the following file and re-run Certificate Server Hierarchy Configuration Utility.
sub ca2
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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

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STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
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APPLIES TO
  • Microsoft Certificate Server 1.0
  • Microsoft Windows NT Server 4.0 Standard Edition
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Keywords: 
kberrmsg kbprb KB242176
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