Error Message: A Chain of Certs Didn't Chain as They Should in a Certain Application of Chaining

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This article was previously published under Q242176

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SYMPTOMS

When you are installing a subordinate Certificate Authority (CA) certificate and an intermediate or a root CA certificate is missing from the store, the following error message may appear:

Certificate Server Hierarchy Configuration Error
A chain of certs didn't chain as they should in a certain application of chaining.

A request file exists but no valid Certificate Authority certificate was found. Please obtain a certificate, place it in the following file and re-run Certificate Server Hierarchy Configuration Utility.

sub ca2

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/downloads/details.aspx?familyid=E396D059-E402-46EF-B095-A74399E25737&displaylang=en/ (http://www.microsoft.com/Windows/ServicePacks/) -or-
152734 (http://support.microsoft.com/kb/152734/EN-US/ ) how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

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STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

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