XADM: Information Store Does Not Start After an Offline Defragmentation With 4294966277

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Article ID: 242364 - View products that this article applies to.
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Symptoms

After you run an offline defragmentation (the eseutil /d command), the information store does not start and returns an error message 4294966277.

The following events are logged in the application event log:
Event ID: 0
Source: ESE97
Type: Error
Category: Logging/Recovery
Description: MSExchangeIS ((451)) -1019

Event ID: 1120
Source: MSExchangeIS
Type: Error
Category: General
Description: Error 0xfffffc05 initializing the Microsoft Exchange Server Information Store database.
The Tempdfrg.edb file (this file name may be different if you used a /t switch in the defragmentation command) that is created during the defragmentation is still on the drive; a normal defragmentation deletes it.

Cause

The information store defragmentation does not finish the copy of the database from the temporary (defragmented) file back to the original location. The database is therefore damaged and unusable. The 4294966277 error message is a JET_errPageNotInitialized error, which means that a page within the database is blank or has not been properly initialized.

Resolution

When the offline defragmentation does not finish the copy, the temporary database is not deleted. If the temporary database is the intact, successfully defragmented database, you can manually copy it back to the correct location.

If you only defragmented one database and already know which database is damaged, proceed to the "Copying the Temporary Database" section of this article. If you defragmented both the Priv.edb and Pub.edb databases and you are not sure which database has caused the problem, perform the following steps to determine which database is causing the problem:
  1. Check the integrity of both the Priv.edb and Pub.edb databases:
    • To check the Priv.edb database, at a command prompt, run the following:
      eseutil /g /ispriv
    • To check the Pub.edb database, at a command prompt, run the following:
      eseutil /g /ispub
  2. Note which database does not pass the integrity check and returns a -1019 error message.
  3. Note the size of the database file that did not pass the integrity check.
  4. Compare this size to the size of the temporary file.
By comparing the sizes of the two files, you can determine if the Tempdfrg.edb file is the defragmented version of the damaged database file. In most cases, the files are exactly the same size. The copy process sets aside the space at the beginning of the process, and although the process does not finish, the size of the database file still matches the source file.

Copying the Temporary Database

To ensure that the database defragmentation finished successfully and to copy the defragmented file back to the correct location:

  1. NOTE: These steps assume that the information store databases are located on the server in the D:\Exchsrvr\Mdbdata folder and the temporary defragmentation file is located on drive D (D:\Tempdfrg.edb).

  2. Perform an integrity check against the temporary file. At a command prompt, run the following:
    eseutil /g d:\tempdfrg.edb
    If the integrity check finishes successfully, proceed to the next step. If the integrity check does not finish successfully, both copies of the database are damaged and you must restore the database from a backup.
  3. Rename the damaged database (either the Priv.edb or Pub.edb database).
  4. Copy the temporary defragmentation file from drive D (D:\Tempdfrg.edb) to the D:\Exchsrvr\Mdbdata folder.
  5. In the D:\Exchsrvr\Mdbdata folder, rename the Tempdfrg.edb file to the correct database file name (either Priv.edb or Pub.edb).
  6. Start the information store.
NOTE: If a -1011 error message is displayed when you start the information store, it does not indicate a problem. The information store and the directory need to be resynchronized. To synchronize the information store and the directory, at a command prompt, run the following:
\exchsrvr\bin\isinteg -patch

More information

An offline defragmentation copies data from the current database to a new database file. When the defragmentation process reaches 100% the temporary file is a complete and defragmented database. At this point, the utility copies the temporary file back to the original location, which overwrites the original database.

Properties

Article ID: 242364 - Last Review: October 26, 2013 - Revision: 4.0
Applies to
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbnosurvey kbarchive kbprb KB242364

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