Article ID: 242368 - View products that this article applies to.
This article was previously published under Q242368
When you start Microsoft Word 2000, your toolbars or menu bar is missing, or your personalized settings are not retained.
For additional information about how to customize and create toolbars and toolbar buttons, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/191178/ )HOW TO: Customize Toolbars and Toolbar Buttons in Word 2000
To restore your toolbars, menus, or personalized settings, use any of the following methods appropriate for your situation.
Turn Off Full Screen ModeFull screen mode displays as much of your document as possible on the screen. In this mode, Word removes screen elements like the menu bar, toolbars, and scroll bars. To restore your toolbars and menus, turn full screen mode off.
For additional information about full screen mode, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/211625/EN-US/ )WD2000: Menus, Toolbars Disappear When in Full Screen View
Turn On the Default ToolbarsOn the View menu, point to Toolbars. Note whether any toolbars are selected (checked). If none of the toolbars is selected, select the ones you want. To do this, click the toolbar name. Repeat this procedure for each toolbar you want to be displayed. The toolbars selected by default are the Standard and Formatting toolbars.
NOTE: If you cannot see the menu bar, press ALT+V to display the View menu, and then press T to display the Toolbar menu.
Close and restart Word. If Word starts correctly, you have resolved the problem. The problem is that the default toolbars and menu bar were turned off when you closed Word and Word retained those settings.
Start Word Without Running MacrosCheck to see whether you are starting Word by using a Visual Basic for Applications macro. You may be running a Visual Basic for Applications macro that starts Word without displaying any menus or toolbars.
If you are starting Word by using a shortcut, check the command line that the shortcut is using for the name of a macro. To do this, follow these steps:
For additional information about the command-line switches that can be used to start Word and their purpose, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/210565/ )How to use startup command line switches to start Word 2003, Word 2002, and Word 2000
A Program (Such as a Word Add-In) Modified the User Interface, Hiding Toolbars or Changing Your Settings
Step 1: Start Word Using Default SettingsStarting Word by using the /a switch on a command line causes Word to use the default settings for all options and prevents add-ins and global templates from being loaded.
The /a switch allows you to start Word without loading the following components:
For the following example, assume that Word is located in the following folder:
C:\Program Files\Microsoft Office\OfficeNOTE: You may have Word installed to a different folder.
To start Word using the /a switch, follow these steps:
Step 2: Rename the Global TemplateTo prevent formatting, AutoText, and macros that are stored in the global template (Normal.dot) from affecting the behavior of the program or documents that are opened, rename your Normal.dot file.
NOTE: Renaming your Normal.dot template allows you to quickly determine whether the Normal template is causing the problem or behavior. Renaming the Normal.dot template resets several options back to the default settings, including custom styles, custom toolbars, macros, and AutoText entries. For this reason, Microsoft strongly recommends that you rename the Normal.dot file.To rename your global template (Normal.dot), follow the steps for your computer's operating system.
Certain kinds of configurations may create more than one Normal.dot file. These situations include cases in which multiple versions of Word are running on the same computer or cases in which several workstation installations exist on the same computer. In these situations, be sure to rename all copies of Normal.dot.
In this case, the problem is a damaged Normal.dot template. You may need to change a few settings to restore your favorite options.
If the Normal.dot file you renamed contains customizations, such as styles, macros, or AutoText entries that cannot be easily recreated, you may be able to copy those customizations from the old Normal.dot file to the new Normal.dot file by using the Organizer.
For more information about using the Organizer, click Microsoft Word Help on the Help menu, type organizer in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
Rename the Data Key in the Windows RegistryImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
NOTE: Renaming the Data key resets several options back to the default settings, including the Most Recently Used (MRU) file list on the File menu and many settings you customize when you click Options on the Tools menu. Word rebuilds the Data key by using built-in default settings the next time you start Word.
To rename the Data key, follow these steps:
Create a Print Preview MacroChange the Print Preview macro in Word to display the settings that you want.
For example, to automatically display the Formatting toolbar in print preview, follow these steps: