SharePoint: Explorer View option is not available on the Current View list box

Article ID: 2423797 - View products that this article applies to.
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Symptoms

After a recent upgrade from SharePoint 2007 to 2010, users find that Explorer View is no longer available on the View list box on the Ribbon. 

In SharePoint 2007, the view was available in the View list box:

  1. Access a Document Library on 2007.
  2. On the top right hand side of the Document Library, click the View list box.
  3. Note that Explorer View is available.

In SharePoint 2010, the customer is trying to find Explorer View in the same list box:

  1. Access a Document Library on 2010.
  2. On the Ribbon, select the Library tab.
  3. In the Manage Views section, click on the Current View list box.
  4. The customer expects Explorer View to appear in this list.

Cause

The Explorer View was a feature of SharePoint 2007. It has been replaced with an Open with Explorer button in the Connect & Export section of the Ribbon.

However, for Document Libraries that existed during the upgrade from 2007 to 2010, that Explorer View will still be available in the View list box, as well as the Open with Explorer button.   Newly created Document Libraries will only have the Open with Explorer button and not Explorer View in the View list box.

Resolution

This is by design.  Please advise the customer and de-escalate the service request.

More Information

Applies To:  Microsoft Office SharePoint Server 2007/2010

SR: 1138630903

SDE: 362920

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2423797 - Last Review: March 20, 2011 - Revision: 7.0
APPLIES TO
  • Microsoft Business Productivity Online Dedicated
  • Microsoft Office SharePoint Online Dedicated
  • Microsoft Office SharePoint Server 2007
  • Microsoft SharePoint Server 2010
Keywords: 
KB2423797

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