A URL isn't formatted as a hyperlink when you send or receive an instant message that contains a URL in Lync Online

Article ID: 2423808 - View products that this article applies to.
This article discusses Microsoft Office 365, Microsoft Office 365 Preview, and Microsoft Office 365 pre-upgrade. The info about Office 365 Preview in this article, including any links, is provided as is and is subject to change without notice.

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
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PROBLEM

When you send or receive an instant message that contains a URL in Microsoft Lync Online, the URL isn't formatted as a hyperlink in messages that are sent or received. Therefore, you can't click the URL. Or, the URL in the message may be preceded by an underscore (_) character and can't be clicked.
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SOLUTION

You can't make hyperlinks clickable in instant messages that are sent through Lync Online. Users must manually copy and paste the URL to a web browser such as Windows Internet Explorer.
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MORE INFORMATION

This issue occurs because of security policy settings that are configured in the Intelligent Instant Message (IM) Filter in Lync Online. Hyperlinks that are sent in instant messages potentially could be harmful if the recipient clicks the hyperlink without first verifying its source. The underscore (_) character is added to the hyperlink so that the hyperlink isn't clickable. Users have to manually copy and paste the link to a web browser to access the URL.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:  
2799505
(https://vkbexternal.partners.extranet.microsoft.com/VKBWebService/ViewContent.aspx?scid=KB;EN-US;2799505)
You can't send or receive files or attachments through Lync in Lync Online in Office 365
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2423808 - Last Review: February 27, 2013 - Revision: 23.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Lync Online
  • Microsoft Office 365 Enterprise preview
  • Microsoft Office 365 Small Business Premium preview
  • Microsoft Lync Online preview
Keywords: 
o365 o365a o365e o365p pre-upgrade after upgrade o365062011 o365022013 KB2423808
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