How to resolve issues that may occur when you schedule a meeting in Lync Online

Article ID: 2423906 - View products that this article applies to.

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PROBLEM

When you schedule a meeting in Microsoft Lync Online in Microsoft Office 365, you may experience one of the following symptoms.

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SymptomCauseResolution
Microsoft Lync 2010 or Lync 2013 is installed on the computer. However, you can't find the options in Microsoft Outlook to schedule or to configure the meeting. Either the Lync conferencing add-in is disabled or isn't working correctly.See resolution for Outlook 2010 and 2013

See resolution for Outlook 2007
When you try to edit the options for the meeting, you receive the following error message:

Changes to this occurrence won’t apply to the online meeting associated with this series. To change the online meeting, open the series and then make changes.
This is expected behavior if you’re only trying to edit a single meeting in a recurring series.See resolution for symptom 2
Dial-in conferencing information isn't populated in the meeting invitation. Or, the information that's populated in the invitation doesn't work.The user isn't enabled for dial-in conferencing, or provisioned with the incorrect settings.See resolution for symptom 3

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SOLUTION

To resolve symptom 1 for Outlook 2010 or Outlook 2013


Verify that the Online Meeting Add-in for Lync 2010 or the Lync Meeting Add-in for Microsoft Office is installed and enabled in Microsoft Outlook. To do this, follow these steps:

  1. In Outlook, click the File tab, click Options, and then click Add-Ins.
  2. Take one of the following actions:
    • If the add-in is in the Inactive Application Add-ins list, follow these steps:
      1. In the Manage drop-down list at the bottom of the dialog box, click COM Add-ins, and then click Go.
      2. Click to select the check box next to the add-in, and then click OK.

        The New Online Meeting button should now be available in Calendar View, and the Online Meeting button should be available when you create a new calendar item.
    • If the add-in is in the Disabled Application add-ins list, follow these steps:
      1. In the Manage drop-down list at the bottom of the dialog box, click Disabled Items, and then click Go.
      2. Select the add-in, and then click Enable.
      3. Restart Outlook, and then verify that the add-in is displayed in the Add-ins dialog box.

        The New Online Meeting button should now be available in Calendar View, and the Online Meeting button should now be available when you create a new calendar item.
  3. In Event Viewer, view the Application log to see whether an error was logged for Outlook, for Lync 2010 or Lync 2013, the Online Meeting Add-in for Microsoft Lync 2010 or the Lync Meeting Add-in for Microsoft Office 2013.

To resolve symptom 1 for Outlook 2007


Verify that the Online Meeting Add-in for Microsoft Lync 2010 is installed and enabled in Microsoft Office Outlook 2007. To do this, follow these steps:
  1. In Outlook 2007, click Help, and then click Disabled Items.
  2. If Online Meeting Add-in for Microsoft Lync 2010 is in the Disabled Items list, select it, and then click Enable.
  3. Restart Office Outlook, and then verify that the Online Meeting Add-in for Microsoft Lync 2010 add-in appears.
  4. In Event Viewer, view the Application log to see whether an error was recorded for Office Outlook, for Lync 2010, or for the Online Meeting Add-in for Microsoft Lync 2010.

To resolve symptom 2

  • Don't edit a specific occurrence of the Lync Online meeting. Instead, edit the whole series.
  • If you have to change just one occurrence of the meeting, you must create a new meeting to replace the one occurrence or change the whole series.
  • If the error occurs for a meeting that isn't part of a larger series, delete the meeting, and then re-create it.

To resolve symptom 3


Verify that the user is provisioned correctly for the Audio Conferencing Provider (ACP). Verify that the information for that user in the Dial-In Conferencing Control Panel exactly matches the information that the ACP provided.

For more information about how to troubleshoot ACP provisioning issues, go to the following Microsoft websites:
Configure dial-in conferencing
(http://office.microsoft.com/redir/HA102817350.aspx)
Set up dial-in conferencing so people can join meetings by phone
(http://office.microsoft.com/redir/HA102837603.aspx)
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2423906 - Last Review: May 31, 2013 - Revision: 34.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Lync Online
Keywords: 
o365 o365062011 pre-upgrade o365022013 after upgrade o365a o365e o365p o365m KB2423906
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