How to resolve issues that may occur when you schedule a meeting in Skype for Business Online
Problem
When you schedule a meeting in Skype for Business Online (formerly Lync Online) in Microsoft 365, you may experience one of the following symptoms.
Symptom | Cause | Resolution |
---|---|---|
Lync 2010 or Lync 2013 is installed on the computer. However, you can't find the options in Outlook to schedule or to configure the meeting. | Either the Lync conferencing add-in is disabled or isn't working correctly. | See resolution for Outlook 2010 and 2013 |
When you try to edit the options for the meeting, you receive the error message: Changes to this occurrence won't apply to the online meeting associated with this series. To change the online meeting, open the series and then make changes. | This is expected behavior if you're only trying to edit a single meeting in a recurring series. | See resolution for symptom 2 |
Dial-in conferencing information isn't populated in the meeting invitation. Or, the information that's populated in the invitation doesn't work. | The user isn't enabled for dial-in conferencing, or provisioned with the incorrect settings. | See resolution for symptom 3 |
Solution
To resolve symptom 1 for Outlook 2010 or Outlook 2013
Verify that the Online Meeting Add-in for Lync 2010 or the Lync Meeting Add-in for Microsoft Office is installed and enabled in Outlook. To do this, follow these steps:
In Outlook, click the Filetab, click Options, and then click Add-Ins.
Take one of the following actions:
- If the add-in is in the Inactive Application Add-inslist, follow these steps:
In the Manage drop-down list at the bottom of the dialog box, click COM Add-ins, and then click Go.
Click to select the check box next to the add-in, and then click OK.
The New Online Meetingbutton should now be available in Calendar View, and the Online Meetingbutton should be available when you create a new calendar item.
- If the add-in is in the Disabled Application add-inslist, follow these steps:
In the Managedrop-down list at the bottom of the dialog box, click Disabled Items, and then click Go.
Select the add-in, and then click Enable.
Restart Outlook, and then verify that the add-in is displayed in the Add-insdialog box.
The New Online Meetingbutton should now be available in Calendar View, and the Online Meetingbutton should now be available when you create a new calendar item.
- If the add-in is in the Inactive Application Add-inslist, follow these steps:
In Event Viewer, view the Application log to see whether an error was logged for Outlook, for Lync 2010 or Lync 2013, the Online Meeting Add-in for Lync 2010 or the Lync Meeting Add-in for Office 2013.
To resolve symptom 2
- Don't edit a specific occurrence of the Skype for Business Online meeting. Instead, edit the whole series.
- If you have to change just one occurrence of the meeting, you must create a new meeting to replace the one occurrence or change the whole series.
- If the error occurs for a meeting that isn't part of a larger series, delete the meeting, and then re-create it.
To resolve symptom 3
Verify that the user is provisioned correctly for the Audio Conferencing Provider (ACP). Verify that the information for that user in the Dial-In Conferencing Control Panel exactly matches the information that the ACP provided.
For more information about how to troubleshoot ACP provisioning issues, go to the following Microsoft websites:
Set up Audio Conferencing for Skype for Business
Still need help? Go to Microsoft Community.