Cannot use Office 2000 after you turn on Terminal Services

View products that this article applies to.

This article was previously published under Q242504

Expand all | Collapse all

SYMPTOMS

After you turn on (enable) Terminal Services in Microsoft Windows 2000 Server or Microsoft Windows 2000 Advanced Server, you may be unable to use any Microsoft Office programs. When you attempt to install any new component or use a component for the first time, you may receive the following error message:

Some default settings in Microsoft Office 2000 setup do not work properly on a Windows Terminal Server. To install Office on Terminal Server, you must use the instructions and tools available in your Office 2000 Resource Kit or at:

http://www.microsoft.com/Office/ORK.

When you attempt to reinstall Office by using the Terminal Server transform, you receive the following error message:

A terminal server must be in install mode before you can install a program. When you use Add/Remove Programs in the Control Panel to install a program, this automatically puts a terminal server in install mode.

You cannot reinstall Microsoft Office 2000 with the terminal server transform, Termsrvr.mst, by using Add/Remove Programs in Control Panel.

Back to the top

CAUSE

You installed Terminal Services after you installed Microsoft Office 2000.

Back to the top

RESOLUTION

To resolve this issue, you must remove and then reinstall Microsoft Office 2000 by using the Terminal Server Transform.

To remove Office 2000, use the Windows Installer Cleanup Utility.

For additional information about how to download, how to install, and how to use the Windows Installer Cleanup Utility, click the following article number to view the article in the Microsoft Knowledge Base:
290301 (http://support.microsoft.com/kb/290301/ ) Description of the Windows Installer CleanUp Utility
Install Microsoft Office 2000 by using the Terminal Server Transform, Termsrvr.mst. Termsrvr.mst is available in the Microsoft Office 2000 Resource Kit.

For additional information about how to install Office 2000 on a Windows 2000 Server-based computer that is running Terminal Services, click the following article number to view the article in the Microsoft Knowledge Base:
224313 (http://support.microsoft.com/kb/224313/ ) How to install Office 2000 on a Windows 2000 Terminal Server

Back to the top