Select the product you need help with

Computer Hangs When Removing DVD-ROM Drive From Bay

Article ID: 242534 - View products that this article applies to.

This article was previously published under Q242534

SYMPTOMS

If the following conditions exist, when you remove a DVD-ROM drive from a swappable-drive bay, your computer may stop responding (hang):

The "Auto insert notification" feature is enabled for the DVD-ROM drive.
The last media in the drive was inserted shortly after installing the drive in the drive bay.

Also, the media label for the DVD-ROM drive may be missing in Windows Explorer.

Back to the top | Give Feedback

This problem occurs because DVD-ROM drive media insert and removal notification broadcasts are inhibited for approximately 30 seconds after the computer resumes from Standby, Suspend or Hibernation mode. This occurs because some drives need this amount of time to resume. This notification inhibition also applies when a DVD-ROM drive is swapped into a drive bay. Because of this, media inserted soon after drive swapping may not be properly detected. Under these conditions, the volume is not properly mounted, and the CD file system driver may be called after it has been unloaded (due to the drive removal), resulting in an invalid page fault error message, or a computer hang.

Back to the top | Give Feedback

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date Time Version Size File name Platform
------------------------------------------------------------------------
12/03/99 04:47p 4.10.2184 31,931 CDVSD.VXD Windows 98
12/06/99 12:46p 4.10.2223 32,443 CDVSD.VXD Windows 98 Second Edition

To work around this problem, use one of the following methods:

After swapping the DVD-ROM drive into the drive bay, wait at least 30 seconds before you insert any media.
Disable the "Auto insert notification" feature of the DVD-ROM drive in Device Manager.
Close the Windows Explorer window before removing the DVD-ROM drive through our software.
Open a different drive by selecting a different drive letter in Windows Explorer before removing the drive from the drive bay.

Back to the top | Give Feedback

STATUS

Microsoft has confirmed that this is a problem in Windows 98 and Windows 98 Second Edition.

Back to the top | Give Feedback

MORE INFORMATION

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071

(http://support.microsoft.com/kb/206071/EN-US/ )

General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Back to the top | Give Feedback