A compatibility problem exists between the - AVG Security Toolbar and Internet Explorer 8

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Article ID: 2428295 - View products that this article applies to.
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Symptoms

You see a dialog window after you open Internet Explorer which states that your installed version of the AVG Security Toolbar is not compatible with Internet Explorer 8.

Cause

The AVG Security Toolbar is an add-on for Internet Explorer. Your version of the AVG Security Toolbar is incompatible with Internet Explorer 8.

Resolution

To resolve this issue, use one of the following methods:

Method 1: Update your software

Download the new version of the add-on that will work with Internet Explorer 8. To do this, visit the following Web site:


http://www.avg.com/outdated-toolbar-upgrade




Method 2: Disable the add-on


To do this, follow these steps:

1. Close all Internet Explorer windows.
2. Open a new Internet Explorer window.
3. When you see the message that states “Manage add-ons” for the AVG Security Toolbar, Click Always open Internet Explorer without this add-on. The add-on will not be loaded again, and Internet Explorer 8 will work without any issues.

When you click Always open Internet Explorer without this add-on, the add-on is disabled and is not loaded when you start Internet Explorer.

Video: How to disable an add-on in Internet Explorer


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Method 3: Keep using the add-on

To do this, follow these steps:


1. Close all Internet Explorer windows.
2. Open a new Internet Explorer window.
3. When you see the message that states “Manage add-ons” for the AVG Security Toolbar, Click Keep using this add-on anyway.

When you click Keep using this add-on anyway, the add-on is enabled when using Internet Explorer.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Article ID: 2428295 - Last Review: September 6, 2013 - Revision: 4.0
Applies to
  • Windows Internet Explorer 8
Keywords: 
kbvideocontent KB2428295

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