Error Message: Stop 0x0000001E in Win32k!GreRealizePalette()

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This article was previously published under Q242983

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SYMPTOMS

When you use a computer that is running both the Citrix Metaframe client and the Netscape Communicator Web browser software to communicate with a computer running Windows NT Server 4.0, Terminal Server Edition, the server may stop responding (hang) and display the following error message on a blue screen:

STOP1E: UNHANDLED KERNEL EXCEPTION (0xC00000005,0xA3053380,0x000000000,0x00000008)

NOTE: The second parameter may vary, but the memory dump always indicates the address falls in the win32k!GreRealizePalette() address space.

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CAUSE

This problem occurs because GreRealizePallette() was not checking for a NULL object in some cases.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 (http://support.microsoft.com/kb/152734/EN-US/ ) How to Obtain the Latest Windows NT 4.0 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 Server, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Server, Terminal Server Edition, Service Pack 5.

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