Article ID: 243088 - View products that this article applies to.
This article was previously published under Q243088
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you try to do a mail merge from Microsoft Outlook to Microsoft Word, you receive the following error message, and you cannot perform the mail merge:
where file name is the file name of a Word converter file (for example, Doswrd32).
Word cannot start the converter file name.
The file name referred to in the error message is a missing or corrupt converter file. However, it is not necessarily one you are trying to use. When Word begins the merge operation, it validates the converter files found on the computer against their pointers in the registry. If there is a discrepancy, this error message is generated.
To correct this problem, use one of the following methods appropriate for your situation.
Method 1: Reinstall the ConverterIf you need the converter referred to in the error message, reinstall it on your computer.
Method 2: Uninstall the ConverterIf you do not need the converter listed in the error message, uninstall the converter.
Method 3: Reinstall the ConverterWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To reinstall the converter that Microsoft Office installs, follow these steps:
For additional information about performing a mail merge from Microsoft Outlook, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/192258/EN-US/ )OL2000: How to Mail Merge Using Contacts
243055For additional information about how to install or uninstall the text converters for Microsoft Word 2000, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/243055/EN-US/ )OL2000: Error Message: 'Word Could Not Start the Converter...'
(http://support.microsoft.com/kb/212265/EN-US/ )WD: Additional Text Converters and Image Filters Available in Converter Pack
(http://support.microsoft.com/kb/236051/EN-US/ )WD2000: Text Converters Installed During an Install Now Setup