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"Microsoft <program> cannot be opened because of a problem” error when you start an Office program
Article ID: 2431353 - View products that this article applies to.
When you try to start any Office for Mac applications (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Entourage, or Microsoft Outlook for Mac) in Mac OS X 10.6.x (Snow Leopard), you receive the following error message:
Microsoft <application_name> cannot be opened because of a problem.
Check with the developer to make sure Microsoft <application_name> works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X.
Step 1: Check the program path
When the error message is displayed, view the comments under "Problem Details and System Configuration." Note the "Path" that is listed in the error message, and then close the error message box. The path must be as follows:
Macintosh HD\Applications\Microsoft Office 2008If the path in the error message differs, you must move the application folder to its correction location. To do this, follow these steps:
Macintosh HD\Applications\Microsoft Office 2011
If the problem continues to occur, there might be duplicate entries.
Step 2: Delete duplicate entries
To delete duplicate entries, follow these steps:
Step 3: Remove and then reinstall Office
To remove Office 2011, follow these steps:
To remove Office 2008, follow these steps:
Article ID: 2431353 - Last Review: May 6, 2011 - Revision: 5.1