A user from one company cannot use an Office Live Meeting 2007 console to join a Live Meeting that is organized by another company

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Article ID: 2432119 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario: 
  • A user from Company A uses the Microsoft Office Live Meeting 2007 console to join a Live Meeting that is organized by Company B.
  • Both Company A and Company B use Office Communications Server (OCS) 2007 server-based web conferencing.
  • The OCS 2007 servers in Company A and Company B are not federated. 
In this scenario, the user from Company A cannot join the Live Meeting by using his user account configuration in the Live Meeting console.

CAUSE

This issue occurs because the Live Meeting console of the user in Company A tries to join the Live Meeting through the OCS server of Company A. Instead, it should try to join the meeting through the OCS server of Company B. When the conferencing user account is not reconfigured in Company A, the Live Meeting console of Company A cannot connect the OCS server in Company B. 

RESOLUTION

To fix this problem, install the following cumulative update:
2433231 Description of the update package for the Windows-based Live Meeting 2007 client: November 2010

WORKAROUND

To work around this issue, reconfigure the conferencing user account settings in Company A. To do this, remove the value in User Name textbox, the value in Password textbox and the value in URL textbox of live meeting service in Live Meeting user accounts console.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2432119 - Last Review: August 12, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Office Live Meeting 2007
Keywords: 
kbqfe kbsurveynew kbexpertiseinter vkbportal107 vkbportal230 KB2432119

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