Error message "A Word Story Editing error occurred" in Publisher 2000

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This article was previously published under Q243237

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SYMPTOMS

When you try to edit text in Microsoft Publisher by using the Edit Story in Microsoft Word command, you may receive the following error message:

PUBLISHER

A Word Story Editing error occurred.

Microsoft Word may be busy, or there may not be enough memory. Wait a moment for Microsoft Word to finish. If this doesn't correct the problem, try making more memory available by saving your work and closing other programs; then try again.

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CAUSE

This behavior occurs if the following conditions are true:

Norton AntiVirus 2000 is installed on the computer.
The Norton AntiVirus Office plug-in is enabled.

NOTE: This behavior can also occur if not enough memory is installed in your computer.

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RESOLUTION

For additional information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:

329820 (http://support.microsoft.com/kb/329820/ ) How to use Office programs with the Norton AntiVirus Office plug-in

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