Article ID: 2433212 - View products that this article applies to.
You experience one or more of the following symptoms in Lync 2010 or Lync 2013 while you're signed in to Lync Online:
Scenario 1: A presenter can't record the meeting
Scenario 2: Audio is missing from the whole recording, or audio is missing in the final 10 minutes of the recording
To troubleshoot this issue, verify that incoming audio was active during the online meeting. Perhaps outgoing audio was active, but incoming audio may have been disabled. This can occur if the users join the audio from the public switched telephone network (PSTN), and Voice over Internet Protocol (VoIP) audio isn't enabled. In this scenario, a notification is displayed to inform the user that audio isn't being recorded.
Scenario 3: Recording options in Lync 2010 or Lync 2013 are unavailable
First, verify that recording is enabled for user having issues in the Lync Admin Center or the Lync Online Control Panel. This setting can be enabled or disabled on a per-user basis. So, because one user can record, doesn’t mean that all users can.
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Lync 2010 and Lync 2013 includes features that allow users to record conferences, audio/video (A/V) conferences and desktop sharing sessions, as long as the session is converted to an online meeting or conference. Recording peer-to-peer IM, Audio, or Video sessions isn't supported.
Users who have started a two-person conversation or A/V chat won't have recording features available to them until they invite a third participant, or add desktop, application, or PowerPoint sharing to the conversation. This converts the peer-to-peer conversation to a Lync Online meeting where recording is allowed.
Scenario 4: IM conversations in meetings aren't being recorded
If you want to distribute the IM conversations together with your recording, make sure that you set the recording options settings after the meeting ends. To make sure that IM conversations are included in the recording, follow these steps:
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Article ID: 2433212 - Last Review: June 24, 2014 - Revision: 22.0
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