Article ID: 2433212 - View products that this article applies to.
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PROBLEM

You experience one or more of the following symptoms in Lync 2010 or Lync 2013 while you're signed in to Lync Online:
  • Scenario 1: A presenter can't record the meeting.
  • Scenario 2: Audio is missing from the whole recording, or audio is missing in the final 10 minutes of the recording.
  • Scenario 3: Recording options in Lync 2010 or Lync 2013 are unavailable.
  • Scenario 4: Instant messaging (IM) conversations in meetings aren't being recorded.

SOLUTION

Scenario 1: A presenter can't record the meeting
  • Check with the meeting organizer to make sure that the user has presenter permissions in the meeting.
  • Check the Lync Admin Center or the Lync Online Control Panel to verify recording capabilities are enabled for the user having problems.
  • If the error message indicates that only Audio/Video and Application Sharing won't be recorded, be aware that PowerPoint Sharing, Whiteboarding, and Instant Messaging are still recorded.

Scenario 2: Audio is missing from the whole recording, or audio is missing in the final 10 minutes of the recording

To troubleshoot this issue, verify that incoming audio was active during the online meeting. Perhaps outgoing audio was active, but incoming audio may have been disabled. This can occur if the users join the audio from the public switched telephone network (PSTN), and Voice over Internet Protocol (VoIP) audio isn't enabled. In this scenario, a notification is displayed to inform the user that audio isn't being recorded.

Scenario 3: Recording options in Lync 2010 or Lync 2013 are unavailable

First, verify that recording is enabled for user having issues in the Lync Admin Center or the Lync Online Control Panel. This setting can be enabled or disabled on a per-user basis. So, because one user can record, doesn’t mean that all users can.

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Screen shot of Lync features settings


Lync 2010 and Lync 2013 includes features that allow users to record conferences, audio/video (A/V) conferences and desktop sharing sessions, as long as the session is converted to an online meeting or conference. Recording peer-to-peer IM, Audio, or Video sessions isn't supported.

Users who have started a two-person conversation or A/V chat won't have recording features available to them until they invite a third participant, or add desktop, application, or PowerPoint sharing to the conversation. This converts the peer-to-peer conversation to a Lync Online meeting where recording is allowed.

Scenario 4: IM conversations in meetings aren't being recorded

If you want to distribute the IM conversations together with your recording, make sure that you set the recording options settings after the meeting ends. To make sure that IM conversations are included in the recording, follow these steps:

  1. When you are finished recording, click Stop Recording. In the Stop Recording dialog box, click Options.

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    Screen shot of the Stop Recording dialog box
  2. In the Save and Publish Options dialog box, click to select the Instant message check box, and then click OK.

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    Screen shot of the Save and Publish Options dialog box


    When you publish the recording, the IM conversations will be included.

MORE INFORMATION

  • Scenario 1: Usually, this occurs if the recording is disabled on an organization level or if the conversation wasn't converted to a conference.
  • Scenario 2: Typically, this occurs if audio is muted from the source device or if the Audio Conferencing Provider (ACP) conference isn't associated with the Lync Online conference.
  • Scenario 3: Recording is disabled on an organization level or on a user level.
  • Scenario 4: The Instant messaging check box in the Recording Options dialog box isn't selected.
Still need help? Go to the Office 365 Community website.

Properties

Article ID: 2433212 - Last Review: June 24, 2014 - Revision: 22.0
Applies to
  • Microsoft Lync Online
Keywords: 
o365 o365a o365e o365p kbgraphxlink o365022013 o365m kbgraphic KB2433212

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