Cannot View Thumbnail Image

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Article ID: 243401 - View products that this article applies to.
This article was previously published under Q243401
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
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SYMPTOMS

When you open a folder that is configured to show a thumbnail view of .jpg files, you may see an outline of the thumbnail and a small program icon where the image should be displayed.

CAUSE

This issue can occur if you uninstall Microsoft Photo Editor that is installed with Microsoft Office 97 Professional.

RESOLUTION

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To resolve this issue, use Regedit to associate the .jpg file extension in the registry:
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and click the HKEY_CLASSES_ROOT\.jpg registry key.
  3. Right-click the HKEY_CLASSES_ROOT\.jpg registry key, point to New, and then click Key. Name the new key ShellEx.
  4. Right-click the ShellEx registry key that you created, point to New, and then click Key. Name the new key {BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}.
  5. Click the {BB2E617C-0920-11d1-9A0B-00C04FC2D6C1} registry key that you created, right-click the Default value in the right pane, click Modify, and then type the following value data in the Value data box:
    {7376D660-C583-11d0-A3A5-00C04FD706EC}

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Properties

Article ID: 243401 - Last Review: October 30, 2006 - Revision: 3.4
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbenv kbprb kbui KB243401

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