Article ID: 2434903 - View products that this article applies to.
When trying to open Excel for Mac, the application stops responding and you may see a spining wheel.
IMPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Excel, and then click About Excel from the Excel menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
Try opening another file, if all Excel files do not open then proceed with the steps below.
To empty the AutoRecovery folder, follow these steps if you have update 14.2.0 (also known as Service Pack 2) installed:
Step 1: Empty Auto-Recovery folder
Move AutoRecovery files to the Desktop or another folder to see if they are causing the problem.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
Step 2: Check Hard drive name
Check to ensure the hard drive does not have any special characters in its name. It should have text and can have numbers, but not at the start of the name. To view your hard drive information:
To rename your hard disk:
To view the Word version, open Word and then click About Word.
To download the latest update, see the following knowledge base article:
(http://support.microsoft.com/kb/323601)Where and How to obtain Office for Mac software updates
Step 3: Check the document name
Another cause of the issue is the document name. If the name has symbols, such as the percent symbol, the file will not open when double clicked. Renaming the file will resolve this.
If these file(s) are being downloaded from a website, the browser will sometimes add a symbol to the file name. If this is the case, try using a different browser to access your email and download the files again.
Step 5: Try Excel in Safe Mode
Restart your computer in the Safe Mode. For more information about how to restart your computer in the Safe Mode, click the following article number to view the article in the Microsoft Knowledge Base
(http://visualkb/VKBWebService/ViewContent.aspx?scid=kb;en-US;892428&PortalId=166)Perform a clean startup (Safe boot) to determine whether background programs are interfering with Office for Mac
If the issue continues to occur, proceed to the next step.
Step 5: Use of Third party fonts
If you are using third party fonts, Excel for Mac might have problems with the font you have installed. See the following knowledge base article:
(http://support.microsoft.com/kb/295062)Third party fonts installed
If the steps in this article did not resolve the issue, try steps in the following Knowledge base article:
(http://support.microsoft.com/kb/892961/[anySimpleType]/ )How to troubleshoot problems that occur when you open a file in Word for Mac, in Excel for Mac, and in PowerPoint for Mac
Article ID: 2434903 - Last Review: April 19, 2012 - Revision: 4.0
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