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Site Server Setup Stops Responding on Windows 2000 after Opening Setup Documentation

Retired KB ArticleThis article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Article ID:243792
Last Review:June 29, 2004
Revision:2.0
This article was previously published under Q243792
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SYMPTOMS

When you install Site Server 3.0 or Site Server 3.0, Commerce Edition on a computer running Windows 2000, the Setup program stops responding if you open any of the documentation that is linked to from the Setup window.

Note: This only occurs on the original versions of Site Server 3.0 and Site Server 3.0, Commerce Edition that were shipped on compact disc.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Site Server version 3.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
219292 (http://support.microsoft.com/kb/219292/EN-US/) How to Obtain the Latest Site Server 3.0 Service Pack

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WORKAROUND

To view the documentation when the Setup program stops responding, perform the following steps:
1.Use the Task Manager to end the CD Browser application.
2.Manually browse the corresponding file on the compact disc.
See the following tables for the files on the compact disc that correspond to the Setup documentation.

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Site Server 3.0

Title of Setup LinkCorresponding Compact Disc File Location
Setup InstructionsDocs\Defaultgs_cd.htm
Introducing CSSIntroducing css\Default.htm
Readme FilesDocs\Readme_siteserver.htm

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Site Server 3.0, Commerce Edition

Title of Setup LinkCorresponding Compact Disc File Location
Setup InstructionsDocs\Com_defaultgs_cd.htm
Ad Server ReadmeReadme_com.htm
Commerce Server ReadmeReadme_com.htm

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Site Server 3.0 Service Pack 4.

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APPLIES TO
Microsoft Site Server 3.0 Standard Edition
Microsoft Site Server 3.0 Commerce Edition

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Keywords: 
kbbug kbfix kbsiteserv300sp4fix KB243792

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