Site Server Setup Stops Responding on Windows 2000 after Opening Setup Documentation

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q243792

SYMPTOMS

When you install Site Server 3.0 or Site Server 3.0, Commerce Edition on a computer running Windows 2000, the Setup program stops responding if you open any of the documentation that is linked to from the Setup window.

Note: This only occurs on the original versions of Site Server 3.0 and Site Server 3.0, Commerce Edition that were shipped on compact disc.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Site Server version 3.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

219292 (http://support.microsoft.com/kb/219292/EN-US/ ) How to Obtain the Latest Site Server 3.0 Service Pack

Back to the top

WORKAROUND

To view the documentation when the Setup program stops responding, perform the following steps:

Use the Task Manager to end the CD Browser application.
Manually browse the corresponding file on the compact disc.

See the following tables for the files on the compact disc that correspond to the Setup documentation.

Back to the top

Site Server 3.0

Collapse this tableExpand this table

Title of Setup Link	Corresponding Compact Disc File Location
Setup Instructions	Docs\Defaultgs_cd.htm
Introducing CSS	Introducing css\Default.htm
Readme Files	Docs\Readme_siteserver.htm

Back to the top

Site Server 3.0, Commerce Edition

Collapse this tableExpand this table

Title of Setup Link	Corresponding Compact Disc File Location
Setup Instructions	Docs\Com_defaultgs_cd.htm
Ad Server Readme	Readme_com.htm
Commerce Server Readme	Readme_com.htm

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Site Server 3.0 Service Pack 4.

Back to the top

APPLIES TO

Microsoft Site Server 3.0 Standard Edition
Microsoft Site Server 3.0 Commerce Edition

Back to the top

kbbug kbfix kbsiteserv300sp4fix KB243792

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top